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Frequently Asked Questions
1.2 Enter new user name and password 1.3 Select Challenge Questions 2.1 Click on Reset Password link 2.3 Answer your challenge questions 4 Change Password or Challenge Question 5 How to log CA Service Desk Ticket 5.1 Click on CA Service Desk link 6 How to view IP Address of Machine
1 First Time Login1.1 Open Login PageURL: http://iamweb.rapdrpgj.com:7777/amportal
Figure 1: Common Login Page for RAPDRP Applications and Beehive Mail for all discom 1.2 Enter new user name and passwordUser Id = FIRST TWO LETTERS OF DISCOM NAME + EMPLOYEE NUMBER For Example: Discom: PGVCL and Employee Number: 2567 Then USER ID = PG2567
Password = USERID@DDMMYYYY (where DDMMYYYY = Date of Birth) For Example: Date of Birth: April 20, 1983 Then password = PG2567@20041983 (case sensitive – PG is in CAPITAL Letters)
Note: User is not allowed to copy/paste password. Password must be typed.
Figure 2: Login page with credentials
1.3 Select Challenge QuestionsUser will be asked to select minimum 3 challenge questions. These challenge questions will be helpful in user self service password reset.
Click on check boxes to select question Click on Select Button to confirm.
Figure 3: Challenge Question Selection
Enter answers for selected question on next screen. Click on Save Button
Figure 4: Challenge question's answers Review and confirm your answers. Click on OK button.
Figure 5: Challenge question confirmation 1.4 Change PasswordPassword must be changed on first login on next screen Old Password = Default Password i.e. MG2567@20041983 New Password / Confirm Password = new password of your choice. Minimum 8 alphanumeric characters. (Click on View Password Policy link for password guideline) Valid password: test1234, test@1234, password123 etc. Invalid Password: test, test@123, 12345678 (all numbers), pw@@123$ (not enough alphanumeric) etc.
Figure 6: Change password at first login User will be logged out after password change.
Figure 7: Logged out after password change Please wait for 5 minutes before login again. 2 Reset Password2.1 Click on Reset Password linkURL: http://iamweb.rapdrpgj.com:7777/amportal Click on Reset password link.
Figure 8: Reset Password Link 2.2 Verify User IdEnter User Id on next screen. Click OK.
Figure 9: Enter username 2.3 Answer your challenge questionsChallenge Question and new password prompt will be displayed. Provide answers given at first login and provide new password and confirm password.
Figure 10: Challenge question/answer and new password Click resetPassword button. User will be logged out and following screen will be displayed. Do not click on Go To Login link. Close this browser.
Figure 11: Change password confirmation Open a new browser window and login. Note: If you are not able to reset your password please log a CA Service Desk Ticket from any other user’s login. 3 Application AccessLogin with User Id and password.
Figure 12: Home page after successful login Here you can see all authorized application links. Click on Name to access application. 4 Change Password or Challenge QuestionAfter Login Click on Identity Manager application link Click on My Account · Change Password · Challenge Q & A
Figure 13: Change password or challenge questions 5 How to log CA Service Desk TicketPlease log your service ticket on CA Service desk for Beehive Mail, MDM, MDAS, GIS, MIS, or DMS application related issues. In case of Login related issue you can a log ticket from any other user’s login. 5.1 Click on CA Service Desk link
Figure 14: CA Service Desk link 5.2 Create a new requestClick on Create a New Request link on CA Service Desk application
Figure 15: CA Service Desk application home page 5.3 Fill up request detailsEnter required details Phone Number(3), Location(4) and Summary and description(7) Note: For network / link access related issue please do not forget to provide IP Address(5) to perform remote access.
Figure 16: Problem description Click on Request Area(6) Select Application category and problem type. For Example: Link/URL is not working for Beehive Mail. Then Request Area will be: Application à Beehive à Link Access Issue
Figure 17: Problem area Enter description(8) and click Save Button(9)
Sandip Patil
Figure 18: Completed Service request Request creation confirmation will be displayed.
Figure 19: Request creation confirmation 5.4 Upload screenshotTo take screenshot of error massage Press Print Screen Open Start à Program à Accessory à Paint Press CTRL + V. Save this file.
Click on Request 196058 Created. Click here to view.
Figure 20: Modify service request
Patel, Mahendra Patel, Mahindra
Figure 21: Add Attachment
Figure 22: Upload File-1 Click browse button and select saved screenshot file and upload.
Figure 23: Upload File-2
Figure 24: Upload File-3 Click on Save and Close
Figure 25: Upload File Confirmation
Patel, Mahendra Patel, Mahendra
Figure 26: Save CA request confirmation 6 How to view IP Address of MachineClick Start Menu à Programs à Accessories à Command Prompt
Figure 27: Start Command Prompt-1 OR Click Start Menu à Run Type cmd in Open box.
Figure 28: Start Command Prompt-2 Type ipconfig command in opened window. IP Address will be displayed.
Figure 29: IP Address
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