Frequently Asked Questions
Figure 1: Common Login Page for RAPDRP Applications and Beehive Mail for all discom
User Id = FIRST TWO LETTERS OF DISCOM NAME + EMPLOYEE NUMBER
Discom: PGVCL and Employee Number: 2567
Then USER ID = PG2567
Password = USERID@DDMMYYYY (where DDMMYYYY = Date of Birth)
Date of Birth: April 20, 1983
Then password = PG2567@20041983 (case sensitive – PG is in CAPITAL Letters)
Note: User is not allowed to copy/paste password. Password must be typed.
Figure 2: Login page with credentials
User will be asked to select minimum 3 challenge questions.
These challenge questions will be helpful in user self service password reset.
Click on check boxes to select question
Click on Select Button to confirm.
Figure 3: Challenge Question Selection
Enter answers for selected question on next screen.
Click on Save Button
Figure 4: Challenge question's answers
Review and confirm your answers.
Click on OK button.
Figure 5: Challenge question confirmation
Password must be changed on first login on next screen
Old Password = Default Password i.e. MG2567@20041983
New Password / Confirm Password = new password of your choice.
Minimum 8 alphanumeric characters. (Click on View Password Policy link for password guideline)
Valid password: test1234, test@1234, password123 etc.
Invalid Password: test, test@123, 12345678 (all numbers), pw@@123$ (not enough alphanumeric) etc.
Figure 6: Change password at first login
User will be logged out after password change.
Figure 7: Logged out after password change
Please wait for 5 minutes before login again.
Click on Reset password link.
Figure 8: Reset Password Link
Enter User Id on next screen. Click OK.
Figure 9: Enter username
Challenge Question and new password prompt will be displayed.
Provide answers given at first login and provide new password and confirm password.
Figure 10: Challenge question/answer and new password
Click resetPassword button.
User will be logged out and following screen will be displayed.
Do not click on Go To Login link.
Close this browser.
Figure 11: Change password confirmation
Open a new browser window and login.
Note: If you are not able to reset your password please log a CA Service Desk Ticket from any other user’s login.
Login with User Id and password.
Figure 12: Home page after successful login
Here you can see all authorized application links.
Click on Name to access application.
After Login Click on Identity Manager application link
· Change Password
· Challenge Q & A
Figure 13: Change password or challenge questions
Please log your service ticket on CA Service desk for Beehive Mail, MDM, MDAS, GIS, MIS, or DMS application related issues.
In case of Login related issue you can a log ticket from any other user’s login.
Figure 14: CA Service Desk link
Click on Create a New Request link on CA Service Desk application
Figure 15: CA Service Desk application home page
Enter required details Phone Number(3), Location(4) and Summary and description(7)
Note: For network / link access related issue please do not forget to provide IP Address(5) to perform remote access.
Figure 16: Problem description
Click on Request Area(6)
Select Application category and problem type.
For Example: Link/URL is not working for Beehive Mail.
Then Request Area will be: Application à Beehive à Link Access Issue
Figure 17: Problem area
Enter description(8) and click Save Button(9)
Figure 18: Completed Service request
Request creation confirmation will be displayed.
Figure 19: Request creation confirmation
To take screenshot of error massage
Press Print Screen button on Keyboard when error is displayed on screen.
Open Start à Program à Accessory à Paint
Press CTRL + V.
Save this file.
Click on Request 196058 Created. Click here to view.
Figure 20: Modify service request
Patel, Mahendra Patel, Mahindra
Figure 21: Add Attachment
Figure 22: Upload File-1
Click browse button and select saved screenshot file and upload.
Figure 23: Upload File-2
Figure 24: Upload File-3
Click on Save and Close
Figure 25: Upload File Confirmation
Patel, Mahendra Patel, Mahendra
Figure 26: Save CA request confirmation
Click Start Menu à Programs à Accessories à Command Prompt
Figure 27: Start Command Prompt-1
Click Start Menu à Run
Type cmd in Open box.
Click OK button.
Figure 28: Start Command Prompt-2
Type ipconfig command in opened window. IP Address will be displayed.
Figure 29: IP Address